Updated Articles

41. 📞✨ Who do I contact for support?

    Last Updated: 04/07/2025 in 💬 FAQ's
    If you have any questions or need support, your best contact is your Solution Provider . You can find their contact details both on your device and in the Web Portal. Here’s how to find support info: On your device , once logged in, tap the Me...

42. 📊 What do all the values mean in the Reports?

    Last Updated: 04/07/2025 in 📈 Reports

43. Web Portal - Pay Transaction Summary Report

    Last Updated: 04/07/2025 in 📈 Reports 📊 What do all the values mean in the Reports?
    Report showing all transactions similar to the Transaction History screen. Report Field Description App Version Application version Transaction ID Server-side ID Reference Optional transaction name ...

44. Web Portal - Pay Transaction Report

    Last Updated: 04/07/2025 in 📈 Reports 📊 What do all the values mean in the Reports?
    A detailed report showing everything that happened within a transaction, typically used for support purposes. Report Field Description App Version Application version Transaction ID Server-side ID Refe...

45. Web Portal - Pay Refund Report

    Last Updated: 04/07/2025 in 📈 Reports 📊 What do all the values mean in the Reports?
    Report detailing all refunds carried out. Report FIeld Description Date Date of the refund Till Name Device used Staff Code Code of refunding staff member Staff Name Name of refunding staff member Refund Amount Refund ...

46. Web Portal - Pay Staff Report

    Last Updated: 04/07/2025 in 📈 Reports 📊 What do all the values mean in the Reports?
    Sales totals split by staff member. Report Field Description Staff Code Staff member's code Staff Name Staff member's name Transactions Number of transactions by staff Refunds Number of refunds Refund Total Refund valu...

47. Web Portal - Pay Sales Report

    Last Updated: 04/07/2025 in 📈 Reports 📊 What do all the values mean in the Reports?
    Daily sales totals for each device reported by date. Report Field Description Date Date of the sales Till Name Name of the device Transaction Count Total transactions Refunds Number of re...

48. Web Portal - Pay Sales Summary Report

    Last Updated: 04/07/2025 in 📈 Reports 📊 What do all the values mean in the Reports?
    Combined sales total for the whole business (for customers with multiple devices): Report Field Description Transaction Count Total transactions Refunds Number of refunds Refund Total Total refund value Gross Sales Sales be...

49. Web Portal - Dashboard

    Last Updated: 04/07/2025 in 📈 Reports 📊 What do all the values mean in the Reports?
    Details the sales totals for all your devices for the current day: Report Field Description Avg Spend per Customer Net Sales divided by Transactions Transaction Count Number of transactions Refund Count Number of refunds T...

50. Device Report - Business Report

    Last Updated: 04/07/2025 in 📈 Reports 📊 What do all the values mean in the Reports?
    Daily sales totals for the whole business (for customers with multiple devices): Report Field Description Gross Sales Total sales revenue before refunds Refunds Number of refund transactions Total Refund Amount Total value of ...

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