Popular Articles

  1. ๐Ÿ”„ Update Data

    Tapping the Update Data button: Downloads the latest settings and updates from the Web Portal . Uploads any offline transactions stored on the device. โœ… Top  Tip: Before contacting support, always tap Update Data to ensure you...
  2. ๐Ÿ‘ฅ Staff Management

    The Staff screen allows you to manage team members who can access and operate the system.   From this screen, you can: ๐Ÿ” Search staff – Quickly locate a staff member by typing their name into the search bar. โž• Add a new staff member ...
  3. ๐Ÿ› ๏ธ Troubleshooting

    The Configuration screen also helps you with troubleshooting and support. Once logged in, tap the Menu by tapping the hamburger (  โ˜ฐ  ) button in the top left corner. Tap the Configuration option. Tap Troubleshooting to see helpful...
  4. ๐Ÿ’ฐ How to configure your Gratuity (Tipping) options

    Your system comes pre-configured with both custom tip amounts and pre-set tip buttons enabled. You can tailor these settings to match your business preferences. ๐Ÿ–ฅ๏ธ To Configure Tip Options in the Web Portal: Log in to the Web Portal usi...
  5. ๐Ÿ’ต Taking Cash Payments Updated

    Processing a cash sale on your terminal is quick and simple. Just follow these steps: Log In and Start a Sale Once logged in, tap the SALE button on the home screen. Enter the Sale Amount Use the keypad to enter the total amount, then ...
  6. ๐Ÿ”‘ What is an enrolment code?

    An enrolment code is a unique mix of letters and numbers given to you by your Solution Provider . Think of it like your license key, it links your device(s) securely to your account and only your account. Your enrolment code is entered on the ...
  7. ๐Ÿš€ Upgrade

    Tap  Upgrade to learn about features in higher-tier plans. ๐Ÿ“˜ Learn more: ๐Ÿ‘‰ If you’d like to upgrade to EPOS, contact your Solution Provider. ...
  8. ๐Ÿ’โ€โ™‚๏ธ Adding Gratuity (Tips)

    After selecting a payment method , the system allows you to add a tip . You’ll be presented with several options: 1. Choose a Percentage Tip You’ll see three pre-set tip buttons (e.g. 5% , 10% , 15% ). Tap one of these to automatically add ...
  9. ๐Ÿงพ How to view previous transactions

    You can view previous transactions directly on your device or via the Web Portal. On the Device: Log in to the system. Tap the Menu ( โ˜ฐ ) button in the top left corner. Select Transactions from the menu. The Transaction History ...
  10. ๐Ÿ’ณ Pay Screen

    This is your main screen for processing transactions . Here, you can: Tap SALE or REFUND to start a transaction. Open the menu (  โ˜ฐ  ) in the top left to access other features. Log out using Sign Off in the top right. ๐Ÿ“˜ Learn m...